Shipping & Returns
Shipping policy overview
At KnitKnot, we prioritize sustainable and eco-friendly shipping options. Delivery times vary depending on location and selected shipping method. All orders are processed within 1-2 business days. We partner with trusted carriers to ensure timely and safe delivery. Tracking information will be provided to monitor your order’s journey.
Order processing times
Orders are processed as quickly as possible, usually within 1-2 business days. Custom items or large orders may take longer. During peak seasons, there may be slight delays in processing. We will notify you if there are any unexpected delays. Rest assured, we strive to get your order to you promptly.
Eco-friendly packaging
We are committed to sustainability in all aspects, including packaging. KnitKnot uses 100% recyclable and biodegradable materials for packaging. We minimize the use of plastic and encourage recycling. The packaging reflects our eco-conscious values. We are always looking for ways to improve our environmental impact.
Shipping costs and options
Shipping fees are calculated at checkout based on location and selected shipping method. We offer various options, including standard and expedited shipping. International shipping is available with specific fees and timelines. Occasionally, free shipping promotions may apply, so stay tuned for special offers. Our goal is to offer affordable and reliable shipping solutions.
Tracking your order
Once your order has been dispatched, we provide tracking details via email. You can track your shipment directly through the carrier’s website. If there are any issues with tracking, please reach out to us. We aim to keep you informed about your order’s status every step of the way. If you haven't received tracking, please contact customer support.
Delivery Delays
While we aim for timely delivery, unforeseen delays may occur due to weather, carrier issues, or other factors. We do not assume responsibility for delays beyond our control but will assist you in tracking your order. In case of significant delays, we will notify you promptly. Your satisfaction is our priority, and we apologize for any inconvenience caused.
Return eligibility criteria
We accept returns on unworn, unused, and unwashed products within 30 days of purchase. Items must be returned with all original tags and packaging intact. Custom items and sale products are generally not eligible for returns unless otherwise stated. Returns that do not meet our criteria may be rejected. Please contact us for return instructions.
Return Process
To initiate a return, please contact our customer support team with your order details. After approval, you will receive a return authorization and instructions on how to send the product back. Return shipping costs are the responsibility of the customer unless the item is defective. Once we receive the returned product, your refund will be processed promptly. Refunds will be issued to the original payment method.
Exchanges Policy
If you receive an incorrect or damaged item, we offer exchanges within 30 days. To initiate an exchange, please reach out to our support team with your order details. Exchanges are subject to product availability. If the item is out of stock, a refund will be issued. Please ensure items are in their original condition when requesting an exchange.
Refund Process
Refunds are issued after we receive and inspect returned items, typically within 7-10 business days. Once processed, the refund will be credited to the original payment method. In the case of faulty or incorrect items, the shipping costs will also be refunded. Please note that any shipping fees for returns are non-refundable unless the item is defective. For assistance, feel free to contact our customer support team.